Question 1

Will my sessions be confidential?

Accepted Answer

I believe strongly that any discussion you have within the practice is private and should remain that way. However, in keeping with the law and with good practice guidelines, there are some special situations which you should know about where information about you may be shared:
Routine situations when information may be shared with others – in accordance with good practice guidelines, all therapists, no matter how senior or experienced must seek advice from another qualified therapist on a regular basis. This is known as ‘formal supervision’ and operates as a safety mechanism designed to make sure that your therapist works to a high standard. During formal supervision, only your first name will be discussed in order to preserve anonymity.
Rare Situations when information may be shared with others without your permission – if you or others are in serious danger. Therapists have a legal obligation to contact other services, such as family members or the police, if we believe that you or someone else is in serious danger. However, whenever possible, we will discuss this with you first.

Question 2

What if a want to make a complaint?

Accepted Answer

Complaints should be first addressed with your therapist. However, if you are still not satisfied with the way your complaint was dealt with, then you can either complain to the British Psychoanalytical Council (https://www.bpc.org.uk/)or the British Association of Counselling and Psychotherapy.(https://www.counselling-directory.org.uk/bacpcharity.html?gclid=EAIaIQobChMI_4jD6b-u4QIVipTtCh1lvgvqEAAYASAAEgKOA_D_BwE)

- Online Counselling and Psychotherapy

Julie Gaudion

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